You're not alone.
We're here now.
Whether it's urgent or you just need someone to talk to, Brocode Africa's support center connects you to real help, anonymously and on your terms.
Crisis Hotline
Immediate voice support from a trained rapid response coordinator. For urgent, time-sensitive situations.
24/7 · Answered in under 60 secondsChoose how you connect.
Every channel is confidential and judgment-free. Pick whichever feels right for you right now.
Chat with Ma Guy
Talk it through anonymously with our AI-guided companion, available whenever you need to be heard.
24/7 · Instant responseChat NowText Support
Prefer texting? Send a message and a coordinator will respond discreetly, no calls required.
Mon–Sat · 8am–10pmSend a TextEmail a Coordinator
For non-urgent questions, drop us a note and get a thoughtful, private reply within one business day.
Response within 24 hoursEmail UsCommon questions
Yes. All conversations, whether with a coordinator, on our hotline, or through Ma Guy, are private and anonymous by default. We never share your identity or details with third parties without your explicit consent, except where required by law to protect someone's safety.
A crisis is any moment where you feel unsafe, are in danger, or are experiencing a mental health emergency, including thoughts of self-harm. If you're unsure, reach out anyway. Our coordinators are trained to assess urgency and will never turn you away.
The Crisis Hotline connects you to a live coordinator in under 60 seconds, 24/7. Ma Guy responds instantly. Text and email channels are for non-urgent matters and are answered within 24 hours.
No. You can access the hotline, chat, or coordinator form anonymously without signing up. Creating a free pseudonymous profile simply lets you save your conversation history and revisit resources later.
A member of our support team reviews your message and reaches out through your preferred contact method, usually within a few hours. For anything urgent, please use the Crisis Hotline or Ma Guy chat instead of the form.
Yes, all Brocode Africa support channels, including the crisis hotline, chat, and coordinator consultations, are completely free to access for young people across the continent.
Talk to a coordinator.
Send us a message and one of our trained coordinators will follow up privately, usually within a few hours.